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Sheefon.com — Return, Exchange & Refund Policy

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At Sheefon, every piece is carefully stitched and checked before it’s packed for you. We want you to love what you receive — and if something isn’t right, we’re here to make it right.

1. What’s Eligible for Exchange

We accept exchanges only in the following cases:

  • The item arrives defective (stitching fault, damaged fabric, broken zip/button, etc.)
  • You receive the wrong item (different design, color, or size than what you ordered)
  • The item is damaged during transit

We do not accept exchanges for:

  • Size issues where the correct size was ordered (all pieces are made to standard measurements as listed on the product page — please check the size chart before ordering)
  • Change of mind after placing the order
  • Minor shade/color variation due to screen display, lighting, or natural dye-lot differences between fabric batches (common with hand-sourced fabric)
  • Custom/special orders, unless the item is defective
  • Sale or clearance items

2. How to Report an Issue

  1. Record an unedited unboxing video at the time of opening your parcel — this is required to process any exchange claim.
  2. Contact us within 48 hours of delivery via WhatsApp / Instagram with:
    • Order number
    • Clear photos of the issue
    • The unboxing video
  3. Our team will review and confirm if the item qualifies for exchange.

3. Exchange Process

  • Once approved, send the item back to us — unused, unwashed, with original tags/packaging intact.
  • Return shipping cost is to be paid by the customer.
  • On receiving the item, we will inspect it and process your exchange within 5–7 working days.
  • You’ll receive the same item corrected, the same design in the size/color originally ordered, or (if that’s not possible) an alternate item of equal value — since we offer exchange only, no cash refunds.

4. Cash on Delivery (COD) Orders

  • The unboxing video is especially important for COD orders — claims without video proof cannot be processed.
  • Refused/undelivered COD parcels are not covered under this policy.

5. Contact for Returns & Exchanges

📱 WhatsApp: [0324-4613393] 📸 Instagram: [sheefon.closet] ✉️ Email: [muzammalr171@gmail.com]

Note: This policy applies to defective, wrong, or transit-damaged items only. Since every Sheefon piece is individually stitched, please review size charts and product photos carefully before ordering.